Privacy Policy: ElevateOps

This Privacy Policy describes how ElevateOps (operated by Ricardo Roman Rivera Ortiz, a sole proprietorship, "ElevateOps," "we," "us," or "our") collects, uses, and protects information when you visit elevateops-io.com or communicate with us, including by text message (SMS).

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number when you book a call, request a quote, or otherwise contact us.
Business details you share during a consultation, such as company name and property or service information.
The content of messages you send us by email, text, or through any form on this site.

We may also collect basic technical information automatically, such as browser type and pages visited, to keep the site working correctly.

2. How We Use Your Information

To respond to your inquiries and provide the services you request.
To schedule and confirm calls, consultations, or walkthroughs.
To send you information you have asked for, by email, phone, or text message.
To maintain accurate business records and improve our services.

3. SMS / Text Messaging Data: No Sharing for Marketing Purposes

We will not share your opt-in to an SMS conversation with any third party for purposes unrelated to providing you with our services. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers and phone companies who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.

If you provide your phone number to ElevateOps, it is used solely to continue our conversation with you directly, for example, following up on a quote, a booking, or a question you raised, in the same way we would use email. It is not used for unrelated marketing outreach, and it is not sold, rented, or shared with affiliates, partners, or third-party marketers under any circumstance.

4. Cookies and Analytics

This site does not use advertising cookies or third-party tracking for marketing purposes. Any analytics used are limited to understanding basic site usage (such as which pages are viewed) and are not used to build advertising profiles or shared with data brokers.

5. Data Retention

We retain your information for as long as needed to provide services to you, respond to your inquiries, and comply with legal or accounting obligations. You may request that we delete your information at any time by contacting us using the details below.

6. Your Rights

You may contact us at any time to review, correct, or request deletion of the personal information we hold about you, or to withdraw consent to receive text messages (see the opt-out instructions in our Terms & Conditions).

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

Ricardo Roman Rivera Ortiz, d/b/a ElevateOps
Goßlerweg 1, 55122 Mainz, Rheinland-Pfalz, Deutschland
Email: ricardo@elevateops-io.com
Phone: +1 650-536-0943